Adult Critical Care Transfer Service (ACCTS) Cymru is dedicated to the safe and efficient transport of critically ill adult patients between Intensive Care Units across Wales and beyond. This often involves high-pressure emergency situations where clinical teams must make rapid, informed, lifesaving or life-changing decisions. However, variations in background and experience of team members can potentially create differences in the care provided. While a remote support team consisting of a consultant and a nurse is always available to support the clinical team, reliance on conventional methods of communication like phones can lead to subjectivity in interpretation of the situation and variability in the advice provided.
Now imagine a world where we can deliver uninterrupted, high-quality, equitable and patient-centered critical care regardless of whether the patient is in ITU or being transferred in an ambulance – because critical care is a #ProcessNotLocation.
ACCTS Cymru have designed a VR360 Remote Support system that enables this and more, removing barriers like geography and the composition and skill set of clinical teams to accessing specialist healthcare. Virtual reality headsets provide remote clinical support teams with 360-degree livestream views inside ambulances and the ability to interact with on-site clinical teams, enabling them to be virtually present and fully immersed in the clinical situation. It even allows livestreaming of procedures like ultrasound and bronchoscopy. This significantly improves the quality of advice and support given, particularly under complex and stressful situations, reducing miscommunications and enhancing clinical decision making. This innovation benefits both patients and clinicians, with applications extending across a range of scenarios, including pre-hospital medicine, rural hospitals facing staff shortages, community healthcare, and beyond. It also promises to revolutionise medical education, offering immersive, hands-on learning opportunities in real-world scenarios.
As healthcare services become more centralised and workforce shortages persist, remote clinical support is critical for sustainable service delivery. The ease of use, cost-effectiveness and potential for widespread impact position our innovation as a game-changer for the future of healthcare.
999 R.E.A.C.H. - System Workflow.
Prateek Verma
Senior Clinical Fellow in Adult Critical Care Retrieval and Transfer Medicine, Adult Critical Care Transfer Service (ACCTS) Cymru, UK
Specialist Registrar (ST9) Intensive Care Medicine and Anaesthetics, Sheffield Teaching Hospitals, Yorkshire and Humber Deanery, UK
Honorary Senior Lecturer, Bangor University, UK
Bevan Exemplar, Bevan Commission, UK